Returns Policy & FAQ

Unfortunately, we are unable to accept returns or offer refunds on items for change of mind, so please choose your items carefully. We only replace items if they are defective or damaged.

If you need to exchange it for the same item, send us an email at objectsdesignstoreltd@gmail.com, wait for our reply with further instructions.

The customer is responsible for covering the associated shipping costs for all returns.

All exchanged items will need to be returned within 7 working days from the date of email.

Please allow another 7 days for the exchange to be processed.

Please contact objectsdesignstoreltd@gmail.com with your query so that we can arrange for your exchange to be processed as soon as possible.

No exchanges or returns will be accepted on sale items.

Once an order is placed we do not accept cancellations.If you have an issue with an item or wish to discuss this policy please contact us at objectsdesignstoreltd@gmail.com where we will make sure to follow the guidelines set out by the fair trading act NZ.

Objects Design Store is not responsible or accountable for the loss of items being returned.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.